Billing Information

  • Bills are calculated monthly to include service charges based on meter size and volume charges based on actual consumption for the service period. View our current rate information.
  • Bills are due the 20th of each month. We honor the postmark date for mailed payments.
  • You can view your bill electronically (for no cost) through Payment Service Network (PSN). Doing so requires that you register with PSN, which you can do through their website (external).​​
  • A 1% late fee per month will apply to all bills not paid by the due date.
  • A $25 charge will be added to the next bill when a payment rendered for utility service is not honored by the involved financial institutions.
  • Additional information regarding our billing procedures can be found in our Public Service Commission (PSC) rate file (external): https://apps.psc.wi.gov/RATES/tariffs/default.aspx

Payment Options

Electronic

  • Payment Service Network (PSN) processes electronic credit card, debit card, and checking/savings accounts payments.
  • You can pay immediately, schedule a one-time payment,  or set up Auto-Pay through PSN's website (external).​​
  • You can view your bill and current balance via PSN for no-cost. Please note that there is a lag (typically of two or three days) between when your payment is received by our office (physically or electroncially) and when that payment will be reflected in your online balance due to processing. That lag may be longer due to holidays or extraordinary circumstances.
  • If you choose to set up Auto-Pay it is recommended that you use a date between the 1st - 20th in order to ensure timely payment.
  • PSN charges the following convenienvce fees for payment processing:
    • A $1.10 fee is added for checking and savings payments
    • 3.00% is added for credit and debit card payments.
  • Please call PSN's customer service at 866-917-7368 if you have questions or need assistance regarding viewing your statement or paying electronically.
  • If you have had a change in the name(s) on your account or have moved you will need to "merge" your prior account with the new account information in order to pay any outstanding amounts through PSN: Guide to Merging Accounts after Changing Name(s) or Moving

Secure Drop Box

  • You can drop a check in the secure drop box located outside of our building. Do not place cash in the drop box.

Mail

  • You can send a personal check, cashiers check, bill pay check, or money order to our mailing address. Do not mail cash.

Office

  • We accept cash payments at our office during business hours. The entire amount tendered will be applied to the utility account. No change will be issued. We do not accept credit/debit cards in person.

Financial assistance

Low Income household water assistance program

  • The State of Wisconsin Department of Administration (DOA) has made limited funds available through the Low Income Household Water Assistance Program (LIHWAP).  For program details, including eligibility requirements as well as the application process, you can call 1-833-426-9472 or visit (external link): wisconsinwater.help

Deferred Payment Agreement (DPA)

  • If you are unable to pay your utility bill you may contact our office to request a Deferred Payment Agreement (DPA) in accordance with PSC 185.38.